fuhhh..
1st up, my apologies. i promised not to get angry to any soul, and try to be calm and collected. today, i broke dat promise. :P
it started this afternoon. i was grodgy (the cough medicine really works as substitute of sleeping pills!), and ella called me etc. when i was about to close my eyes, suddenly i caught attention on my keypad. ok try to look at the picture of 9700 below, you see there's three line of silver thingy that separate each level of keypad right? haaa.. the bottom most silver line, on my phone, had a crack! i was wide awake since.
adrenaline rushed through my vein, all i know of is that at 3.30pm, i was infront of the shop, and showed the salesperson (by the name of Wai). he was shocked as well, because i bought it last thursday! less than 3 days man. so he took my phone somewhere, after 30 minutes (which already saw me quite fuming), he came back.
i expected him to say that it can be replaced, under warranty, and it gonna took more than 1 week etc, but instead, he said that it cant be replaced.
memang saje cari nahas laa kan. from being calm, my voice pitch was getting higher and higher. you see, when im excited OR angry, i tend to talk in a very fast manner. i gave him no chance of toying around me with me.
bu he dared to say this!
"its not covered under warranty ma!" kepala hangguk kau tak covered. in the warranty card;
5. 12 months warranty applies on mobile devices & firmware EXCLUDING the above mentioned.
in the warranty card, it does not mentioned anything about keypad or what ever. so to use the term excluding in the clause 5, it is clear that the keypad IS indeed under 12 months warranty.
memang kau salah pilih customer laa nk kata ak bukan under warranty, mmg takziah laa kan kekekeke. "
you think i dont understand simple english? it stated here in the warranty card. i have perfect understanding of the term excluding there, or ARE you the one who does not get it?"
he asked me to call the number in the warranty card, (013-3333478), so i called. and i asked that person, straightforwardly, why on earth its not covered. he on the other hand, said that just send it to them!
sangat laa penipu kan. so i said to him, i discuss with Wai first. suddenly! he took 180 degree change in attitude, and said that he will send the phone for repair!
"i consider this cheating you know! are you cheating on me?" and on he gave me crap reasons and what not.
so here i am, using my old samsung back (oh dear...). waiting for my phone to be settled. Wai said it will take at least 1 week, which i doubt actually. but i will constantly check on it, and see what happens to it. in the meantime, the waiting game begins. haishhh... i wish for smooth sailing ride with a new phone, but apparently, God has His plan. i can only pray that it turns out well.
ps: its been more than a year i havent outwardly went ballistic. usually, it will be through facebook, or twitter. and that doesnt count really. but today, one soul just got the taste of what my temper would be like. hihi. i feel good actually!
pss: but on the side note, i hope i WONT get this angry to any more soul, except to deserving ones indeed (sucky waiter ke, orang2 yg berlagak ke ape ke kan). yes, i feel good after letting it go, but the consience makes me feel bad as well. so no, i hope no more ballistic, just to those that really deserve it. =)
peace!